This Terms of Service (“Terms”) outlines the agreement between you, the customer (“user”), and Space X Starlink GH LTD (referred to as “Starlink”) for Starlink's two-way satellite-based internet service (“Services”) and the Starlink Kit, which includes a Starlink antenna, Wi-Fi router, and mount (“Starlink Kit” or “Kit”). By placing an Order, you agree to these Terms as they apply to Ghana.
If Starlink Services are currently unavailable in your region, your Deposit Payment will secure priority for Services when available.
Your Deposit Payment includes VAT and will be applied to your Starlink Kit and Services when available. It is fully refundable before shipping.
The Deposit does not guarantee Services or Kit availability, nor does it secure prices, which may vary by the time of Order. Starlink does not hold Deposits separately and does not offer interest.
You may not resell access to the Services without Starlink's approval, and resale attempts may result in Service termination.
For purchasing a Kit, you authorize charges for the Kit, accessories, and associated costs. Title transfers upon delivery for purchased Kits only.
You are responsible for Kit installation, and any modifications may void warranties. Starlink is not liable for construction expenses.
You must follow building regulations and obtain any necessary permits and authorizations for Kit installation.
Starlink offers multiple service plans including Residential Lite, Residential, and Priority, each designed to serve different user needs as detailed in the Starlink Specifications and Fair Use Policy.
The Roam Unlimited and Roam 50GB Plans offer access to Services in designated regions. Starlink may limit services outside these areas.
These plans offer priority data for high-demand users, including users requiring global or ocean coverage.
Starlink reserves the right to change service plans, pricing, and terms with notice. Your continued use of Services confirms acceptance of these changes.
Services can be cancelled at any time via your Starlink account, with cancellations effective before the next billing period.
Returns are accepted within 30 days for refunds on Kit and initial service fees, subject to Starlink’s return policy.
Rented Kits must be returned within 30 days post-cancellation in good condition, or you will be charged the Kit’s retail price.
Starlink Kits are covered by a limited warranty. All Services and Kits are otherwise provided “as is.”
Starlink is not liable for special, incidental, or consequential damages. Aggregate liability will not exceed payments made within the last six months.
Customers must comply with applicable laws, the Starlink Privacy Policy, Acceptable Use Policy, and International Trade Laws.
You agree to indemnify Starlink for any claims or damages arising from your violation of these Terms or use of Services.
You cannot transfer Services or this Agreement without Starlink’s consent. Unauthorized transfers may result in Agreement termination.
This Agreement is governed by the laws of Ghana for services provided within Earth’s jurisdiction, and by self-governing principles on Mars or in transit to Mars.
Customer support is available on the Starlink Customer Portal. Support calls may be recorded for quality purposes.
If any term is deemed invalid, all other terms remain in effect.
You must be at least 18 years old to enroll in Starlink Services.
Keep a copy of these Terms for your records, and visit the Starlink Customer Portal for updates.
You consent to receive notices electronically via the Starlink Customer Portal or email. Starlink may deliver important updates in these formats.
A waiver by Starlink must be provided in writing and does not imply a waiver of future breaches.