Knoxxa Digital Ltd – Fair Use Policy for Starlink Services

Starlink’s Fair Use Policy describes how we manage network traffic and allocate customer data based on each Service Plan. This policy is designed to provide equitable service for all users.

Reasonable Network Management

1. Balancing Supply and Demand

Starlink is a finite resource that continues to grow with satellite launches. Network management helps balance Starlink supply with demand based on location and time of use.

2. Traffic Neutrality

All internet traffic is treated equally without discrimination based on content or source. Network management is applied in an “application-agnostic” manner, focusing on technical requirements for specific categories.

3. Network Integrity

Starlink may take network management measures to (1) comply with applicable laws, (2) preserve network security, and (3) prevent or mitigate congestion. Measures may include speed reductions.

4. Data Distribution Based on Service Plan

Data is distributed fairly among users by implementing network management policies as necessary and offering Service Plans at different price points depending on data needs.

Fixed Services

Residential Service Plan

The Residential Plan provides unlimited “Residential” data each month for personal or household use. Network management may reduce speeds during congestion or for users with high bandwidth needs, such as for streaming or gaming. Business use is not permitted. Consider upgrading to a Priority Service Plan if higher performance is required.

Residential Service Plan Data Type Price for Priority Data
Unlimited, Residential Data Unlimited, Residential Data Unavailable; Must Upgrade to Priority Plans

Residential Lite Service Plan

This plan offers unlimited “Deprioritized” data, which may result in slower speeds in congested areas or peak hours. It is intended for personal or household use, not for business. High bandwidth users may experience reduced speeds. Upgrades to other plans are available.

Residential Lite Service Plan Data Type Price for Priority Data
Unlimited, Deprioritized Data Unlimited, Deprioritized Data Unavailable; Must Upgrade to Priority Plans

Priority Service Plans

Priority Plans offer set amounts of “Priority” data each month for high-demand users such as businesses. Unused Priority data does not roll over. When exhausted, users will receive Standard data at slower speeds. For current pricing and data options, see the Terms of Service or FAQs.

Priority Service Plans Data Type & Amount Price for Additional Data
40GB, Priority Data Unlimited, Standard Data After Cap Country-specific pricing for additional data
1TB, Priority Data Unlimited, Standard Data After Cap Country-specific pricing for additional data
2TB, Priority Data Unlimited, Standard Data After Cap Country-specific pricing for additional data
6TB, Priority Data Unlimited, Standard Data After Cap Country-specific pricing for additional data

Mobility Services

Roam Unlimited Service Plan

Roam Unlimited provides unlimited “Roam” data each month for travel and nomadic use. Data is deprioritized, resulting in slower speeds during congestion. For higher performance, users should upgrade to a Priority Plan.

Roam Unlimited Service Plan Data Type Price for Mobile Priority Data
Unlimited, Roam Data Unlimited, Roam Data Unavailable; Must Upgrade to Priority Plans

Roam 50GB Service Plan

This plan provides 50GB of Roam data monthly. Unused data does not roll over, and additional data can be purchased if the monthly limit is reached.

Roam 50GB Service Plan Data Type Price for Additional Roam Data
50GB, Roam Data 50GB, Roam Data Country-specific pricing for additional data

Mobile Priority Service Plans

Mobile Priority Plans provide “Mobile Priority” data for users needing in-motion global land and open water access. Priority data is allocated monthly based on the chosen plan.

Mobile Priority Service Plans Data Type & Amount Price for Additional Mobile Priority Data
50GB, Mobile Priority Data Unlimited, Mobile Data After Cap on Land Country-specific pricing for additional data
1TB, Mobile Priority Data Unlimited, Mobile Data After Cap on Land Country-specific pricing for additional data
5TB, Mobile Priority Data Unlimited, Mobile Data After Cap on Land Country-specific pricing for additional data
10TB, Mobile Priority Data Unlimited, Mobile Data After Cap on Land Country-specific pricing for additional data

Tracking Data Use & Purchasing More

Eligible users can track monthly data usage and purchase additional data via the Starlink App and Customer Portal. Upon opting in, users are billed automatically for additional usage until they opt out. Data usage includes network diagnostics.

Speeds and Performance

See Starlink Specifications for details on expected performance by Service Plan. Actual speeds may vary during peak usage times, and speeds may be temporarily reduced if the network is congested.